Frequently Asked Questions
Find answers to the most common questions about our products and services
Ordering
Browse our products, add items to your cart, and proceed to checkout. You will need to create
an account or log in with your mobile number. Fill in your delivery address and choose your
preferred payment method to complete the order.
You can request order modifications by contacting our support team before the order is shipped.
Once the order is in "Shipped" status, modifications are no longer possible.
Log in to your account and go to "My Orders" to view the status of all your orders.
You can see whether your order is Pending, Processing, Shipped, or Delivered.
Payment
We accept bKash, Nagad, Visa/MasterCard, bank transfer, and Cash on Delivery (COD).
COD is available for orders within Dhaka city. For outside Dhaka, advance payment is required.
Yes, all online payments are processed through secure payment gateways.
We do not store your card details on our servers.
Delivery
Inside Dhaka: 1-2 business days
Outside Dhaka: 3-5 business days
Delivery times may vary during holidays or peak seasons.
Outside Dhaka: 3-5 business days
Delivery times may vary during holidays or peak seasons.
Inside Dhaka: ৳60
Outside Dhaka: ৳120
Free shipping is available on select products and during promotional periods.
Outside Dhaka: ৳120
Free shipping is available on select products and during promotional periods.
Returns & Warranty
We accept returns within 7 days of delivery for products in original condition.
For detailed information, please visit our
Returns & Refunds page.
Yes, all products come with official manufacturer warranty. Warranty periods vary by product category.
For detailed information, please visit our
Warranty Policy page.